Certifications & Best Practices

Quality of service and continuous improvement is the most important factor in delivering on our commitment to our customers.

BTI places significant emphasis on the reliability and effectiveness of the services we provide to the Federal Government. As such, quality assurance and quality management are paramount to our overall success and are emphasized at the highest level of the organization as a philosophy and operational norm.

Our quality commitment and technology expertise are validated by our achievement of reputable industry certifications.

In every engagement, we employ industry best practices, developed by our senior management team. These best practices bring repeatable processes for monitoring, controlling, and correcting contract performance as needed, to ensure we meet or exceed all SLAs and/or KPIs. Through consistent execution, we maintain a customer satisfaction rating greater than 99% as measured by customer surveys.