Join our team!

Business Technology Integrators, (BTI), welcomes qualified applicants to submit their resumes for consideration to work in the areas of IT systems strategic planning and architecture development, systems engineering, software development, operations and maintenance, and cyber security. If you are interested in joining a highly motivated workforce, working in an exciting and challenging environment while receiving industry competitive benefits and recognition. Please view our current openings below and apply now.

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Open Positions

Site Lead - Camp Springs, MD

Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of experience delivering innovative and reliable IT and engineering solutions to the Federal Government. BTI supports mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services.

BTI is currently searching for a Site Lead fulfill the roles and responsibilities below in support of USCIS:

Position Summary

The Site Lead provides daily onsite leadership and coordination for contractor personnel assigned to USCIS OSI, OI, and FDNS. This role ensures operational continuity, workload balance, and effective communication between contractor staff and USCIS CORs.

Primary Responsibilities

Serve as the first point of contact for onsite performance, professionalism, and operational issues.
Communicate assignments, priorities, and project requirements to contractor staff.
Provide workload balancing recommendations to the CPM.
Deliver training to ensure contractor personnel can perform assigned duties.
Provide weekly reports detailing accomplishments, issues, and operational updates.
Resolve time and attendance, leave, and conduct issues.
Ensure collateral duties do not interfere with mission support responsibilities.

Required Qualifications

Bachelor’s degree or PMP certification.
Minimum of 4 years supervisory experience managing 25+ employees.
Experience supporting geographically dispersed teams and multiple shifts.
Strong communication, coordination, and leadership skills.

Administrative Assistant - Multiple Positions

BTI is currently searching for Administrative Assistants to fulfill the roles and responsibilities below in support of USCIS:

Position Summary

Administrative Assistants provide comprehensive mission, clerical, technical, and executive support to USCIS OSI, OI, and FDNS. They ensure daily operational continuity and support federal staff in executing USCIS mission requirements.

Primary Responsibilities

Mission Support

Perform receptionist duties including greeting visitors, answering phones, and scheduling.
Conduct scanning, copying, faxing, filing, printing, sorting, and record keeping.
Manage hard copy and electronic files in compliance with NARA requirements.
Act as escort for visitors or unbadged personnel.
Assist with travel arrangements in Concur (alternate preparer).
Provide daily calendar briefings and scheduling support.
Monitor multiple email inboxes and route communications appropriately.
Develop forms, announcements, surveys, and other materials.
Maintain conference room schedules and support meeting logistics.
Receive, distribute, and prepare mail and packages.
Maintain phone lists, global email lists, and facility move calendars.
Prepare presentations, memoranda, correspondence, organizational charts, and statistical reports.
Track mandatory and elective training requirements.
Draft, format, and edit publications, reports, handbooks, and correspondence.
Track regional/divisional projects and obtain status reports.
Support Vehicle Control Authority functions (GOV logs, access, maintenance tracking).
Maintain working knowledge of OPTS and access control systems.
Support Fitness for Duty Program activities including scheduling, documentation, and applicant communication.

Technical Support

Assist with inventory receipt, verification, and distribution.
Support property management officials with annual inventory and property record maintenance.
Provide data entry and Learning Management System support.
Scan documents using OCR and convert files using Adobe Acrobat.
Update SharePoint and ECN sites and maintain permissions.
Reconcile documentation in Word, Excel, and PowerPoint.
Receive and ship A‑Files and record transactions in RAILS.
Perform monthly data pulls from Intellilink and enter closed‑case information into MDB.
Provide data support, produce reports, and perform system queries.
Coordinate with IT Helpdesk to ensure proper access for employees.
Answer OPTS Help Desk calls and route inquiries appropriately.

Required Qualifications

Fluent in English (written and oral).
Strong organizational, coordination, and customer service skills.
Ability to multi‑task in a fast‑paced environment.
Proficiency in Microsoft 365, Adobe Acrobat, SharePoint, and web browsers.
Intermediate proficiency in MS Word and Excel (pivot tables, styles, templates).
Professional grammar, spelling, and formatting skills.

General Clerks - Multiple Positions

BTI is currently searching for General Clerks to fulfill the roles and responsibilities below in support of USCIS:

Position Summary

General Clerks provide essential clerical, data entry, inventory, and records management support to the Resource Management Division (RMD).

Primary Responsibilities

Perform scanning, copying, filing, sorting, and record keeping.
Support property management officials with annual inventory and property record maintenance.
Verify, input, and process property transactions in automated systems.
Receive inventory, verify completeness, and report discrepancies.
Package, label, mail, and distribute inventory and equipment.
Support Learning Management System data entry and information gathering.
Scan documents using OCR and convert files using Adobe Acrobat.
Update SharePoint and ECN sites and maintain permissions.
Reconcile documentation in Word, Excel, and PowerPoint.
Receive and ship A‑Files and record transactions in RAILS.
Perform monthly data pulls from Intellilink and enter closed‑case information into MDB.
Provide data support, produce reports, and perform system queries.
Coordinate with IT Helpdesk to ensure proper access for employees.
Answer OPTS Help Desk calls and route inquiries appropriately.

Required Qualifications

Proficiency in Microsoft 365 and Adobe Acrobat.
Strong attention to detail and accuracy in data entry.
Ability to follow written and oral instructions.
Strong organizational and clerical skills.

Project Manager/Scrum Master

BTI is currently searching for a Project Manager/Scrum Master to fulfill the roles and responsibilities below:

Roles and Responsibilities

The Project Manager is responsible for project execution and must be able to create release and project plans including deliverables and the release deadline, planning and estimating the highest value deliverables for the next release and ensuring that the team lives by the agile practices and rules of Scrum and its values (achieving specific milestones through accurate forecasting).

Additionally, the project manager must be able to provide deliverables in an iteration while tracking and removing any impediments.

As a leader, the Project Manager is responsible for training and building high-performing teams, supporting EBSA and OCIO stakeholders, and coordinating with other teams across the organization.

Experience/Qualifications

· Undergraduate college degree from an accredited college or university in a course of study directly related to the requirements of this contract, or equivalent experience.

· Project Management Institute (PMI) certification such as Project Management Professional (PMP) (or equivalent).

· Certified Scrum Master

· A minimum of 10 years of experience managing IT application development projects

· A minimum of 3 years of experience managing teams of 4 or more people utilizing agile methodology (Scrum and Kanban)

· Experience with project management software (Jira)

· Experience leading large, cross-discipline projects

· Experience prioritizing deliverables with sprint planning and managing sprint schedules

· Experience managing a healthy backlog with changing priorities

· Experience working with development team to produce accurate work estimates

· Experience working with the team and stakeholders to resolve project roadblocks

· Experience managing project conflicts, challenges, and dynamic business requirements to keep operations running at a high tempo

· Experience producing agile metrics (burn down, velocity, etc.)

· Experience with capacity planning to ensure the product team has capacity to successfully execute each sprint

· Experience leading ongoing team training and coaching

· Experience managing and executing two-week sprint cycles with future sprint planning

· Working knowledge of the agile lifecycle and able to manage and tune processes around the lifecycle

· Working knowledge of Federal information security, change and configuration management, system administration, data architecture, and software development

Technical Lead

BTI is currently searching for a Technical Lead to fulfill the roles and responsibilities below:

Roles and Responsibilities

The technical lead will design, develop, and maintain the complex filing application or similar solution from end to end. This role requires deep expertise in cloud technologies, security protocols, and system integration.

They will work closely with the Product Owners and IT Federal Project Manager (FPM) to fully understand the functional and technical requirements of the EFAST.

They will actively participate and provide input in the major design decisions, and work with Business Analysts, Subject Matter Experts (SMEs), system owners, customers, and end-users to understand their mission, current architecture, security requirements, and deliverables.

With a focus on the project release goals, they will work with the team within an Agile framework to build a design that will scale to meet the evolving needs.

Additionally, the Technical Lead will design and develop the system to set the standard for future development and craft an architecture that works smoothly with the existing infrastructure without compromising security.

Lastly, they will identify and introduce new opportunities to build platform-based solutions to help the users meet their toughest challenges.

Experience/Qualifications

· Undergraduate college degree from an accredited college or university in computer science, information systems management, mathematics, or other discipline related to the requirements of this project, or equivalent experience

· At least 10 years of progressively responsible IT experience, which includes at least five years of experience performing design and development duties

· Experience planning, conducting, assigning, and monitoring system/application development in an iterative manner, particularly the ability to work with business partners to review prototypes and develop iterative revisions

· Experience in translating process flow analysis and business requirements into system design and development

· Experience developing front ends using the latest technologies, such as React JS, etc.

· Experience with relational database backends and developing SQL scripts, views, triggers, and stored procedures.

· Experience implementing user authentication processes utilizing Login.gov with IAL-1.

· Experience developing and implementing Extract, Transform, and Load (ETL) processes to gather and load data obtained from external sources.

· Experience with agile development methodology utilizing tools such as Jira

· Experience working in a Development Security Operations (DevSecOps) environment utilizing tools such as GitLab and Jenkins.

· Experience with testing automation.

· Experience with security vulnerability scanning and remediation.

· Experience with developing and maintaining applications while ensuring accessibility compliance (Section 508).

· Experience in providing accurate estimates for design and programming efforts for system changes and enhancements based on business requirements.

Full Stack Engineer/API Specialist

BTI is currently searching for a Full Stack Engineer/API Specialist to fulfill the roles and responsibilities below:

Roles and Responsibilities

As a Full Stack Engineer / API Specialist, the primary responsibility is to design, develop, and maintain scalable, secure, and high-performing web applications and APIs that support the end-to-end functionality of the EFAST system, spanning front-end user interfaces, back-end services, and seamless integration with third-party systems.

This role involves collaborating closely with product owners, data engineers, UX designers, system architects, and external partners to deliver cohesive solutions that meet business requirements and adhere to modern software engineering and API governance standards.

Full Stack Engineer / API Specialists are responsible for building and optimizing application components across the full technology stack, defining API specifications, ensuring data security and quality, and optimizing both application and API performance.

They are expected to apply best practices in secure coding, RESTful and SOAP service development, and performance optimization throughout the software development lifecycle, including design, development, testing, deployment, and maintenance.

Additionally, this role requires staying current with emerging technologies, modern programming languages, and industry trends to continuously improve application capabilities, API processes, and development practices.

Collaboration with cross-functional teams to support modernization goals, enforce data quality standards, implement API governance strategies, and contribute to architecture decisions is a critical aspect of this role.

Experience/Qualifications

· Undergraduate college degree from an accredited college or university in computer science, information technology, or a related discipline, or equivalent experience.

· At least 5 years of experience in full stack application development and API development, integration, and management, with demonstrated proficiency across the full software development lifecycle.

· Strong proficiency in modern programming languages such as Python, Java, JavaScript, or TypeScript, and front-end frameworks such as React, Angular, or Vue.js.

· Experience with back-end frameworks and technologies such as Node.js, Spring Boot, Django, or FastAPI for building scalable server-side applications and RESTful and SOAP APIs.

· Proficiency in API development and testing tools such as Swagger, Postman, or similar platforms, including experience with API lifecycle management and governance practices.

· Familiarity with API management platforms (e.g., Apigee, AWS API Gateway) and cloud platforms (e.g., AWS, Azure, Google Cloud), including deploying and managing applications in cloud or hybrid environments.

· Proficiency in modern relational and non-relational databases (e.g., PostgreSQL, MySQL, MongoDB, DynamoDB), including data modeling, query optimization, and database management.

· Knowledge of application and API security best practices, including secure coding standards, authentication and authorization protocols (e.g., OAuth, JWT), and vulnerability remediation techniques.

· Experience with data privacy and security standards, API governance practices, and best practices for ensuring secure and reliable data exchange between systems.

· Experience with version control systems (e.g., Git), CI/CD pipelines, and DevSecOps practices to support automated testing, integration, and continuous deployment.

· Familiarity with AI-assisted development tools and the ability to integrate AI/ML capabilities into application workflows where applicable.

· Ability to work collaboratively in a fast-paced, agile team environment and communicate effectively with both technical and non-technical stakeholders.

Data Engineer

BTI is currently searching for a Data Engineer to fulfill the roles and responsibilities below:

Roles and Responsibilities

As a Data Engineer, the primary responsibility is to design, construct, and maintain scalable data pipelines and architectures to facilitate the collection, storage, and processing of large datasets.

This role involves working closely with data scientists and analysts to provide accessible and reliable data for analytics and reporting.

Data Engineers are tasked with integrating and transforming data from various sources, ensuring data quality, and optimizing database performance.

Additionally, they must stay current with industry trends and technologies to continuously improve data processes and systems.

Collaboration with cross-functional teams to understand data needs and implement data governance strategies is also a crucial aspect of the role.

Experience/Qualifications:

· Undergraduate college degree from an accredited college or university in computer science, statistics, mathematics, or other discipline related to the requirements of this project, or equivalent experience.

· At least 4 years of experience in data engineering, ETL (Extract, Transform, Load) processes, and data warehousing solutions.

· Strong proficiency in programming languages such as Python, Java, or Scala, as well as SQL for querying databases.

· Familiarity with technologies (e.g., AWS, Azure, Google Cloud).

· Experience with databases (e.g., Oracle, SQL Server, PostgreSQL, MySQL, NoSQL databases) and data modeling techniques.

· Knowledge of data privacy and security standards, along with experience in data governance practices.

· Ability to work collaboratively in a fast-paced team environment and communicate effectively with technical and non-technical stakeholders.

Cloud Engineer

BTI is currently searching for a Cloud Engineer to fulfill the roles and responsibilities below:

Roles and Responsibilities

As a Cloud Engineer, the main responsibility is to design, implement, and manage cloud-based infrastructure and services to support applications and operational needs.

This role involves collaborating with development and operations teams to build scalable, reliable, and secure cloud environments.

Cloud Engineers are tasked with automating deployment processes, monitoring system performance, and optimizing costs associated with cloud resources.

Additionally, they must ensure cloud security and compliance with industry standards while continuously evaluating emerging technologies to enhance cloud strategies.

Effective communication and problem-solving skills are essential, as Cloud Engineers often serve as a bridge between technical teams and business stakeholders.

Experience/Qualifications

· An undergraduate college degree from an accredited college or university in computer science, statistics, mathematics, or other discipline related to the requirements of this project with relevant certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert) are a plus.

· At least 4 years Hands-on experience with cloud service providers (e.g., AWS, Microsoft Azure, Google Cloud Platform) and their respective services.

· Proficiency in scripting and programming languages such as Python, Bash, or JavaScript for automation and infrastructure as code (IaC).

· Strong understanding of networking, security principles, and data storage solutions in a cloud environment.

· Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes).

· Experience in CI/CD pipelines and DevOps practices for continuous integration and delivery.

· Excellent communication skills, with the ability to work collaboratively in a team-oriented environment and translate technical concepts to non-technical stakeholders.

Cloud Architect

BTI is currently searching for a Cloud Architect to fulfill the roles and responsibilities below:

Roles and Responsibilities

As a Cloud Architect, the primary responsibility is to design and oversee the implementation of cloud solutions that align with an organization’s strategic objectives and technical requirements.

This role involves analyzing business needs and translating them into cloud architectures that are scalable, secure, and cost-efficient.

Cloud Architects collaborate with various stakeholders, including development teams, system administrators, and executives to ensure effective cloud integration and deployment strategies.

They are also responsible for creating cloud governance frameworks and best practices to ensure compliance and optimal performance.

Staying current with emerging cloud technologies and trends is essential for continuously enhancing the organization’s cloud capabilities.

Experience/Qualifications

· Bachelor’s degree in Computer Science, Information Technology, or a related field; advanced degree or industry certifications (e.g., AWS Certified Solutions Architect – Professional) are preferred.

· Extensive experience in cloud computing architecture and design, with a deep understanding of cloud service models (IaaS, PaaS, SaaS).

· At least 8 years of experience in cloud platforms (e.g., AWS, Azure, Google Cloud) and the ability to architect solutions using multiple services effectively.

· Experience with government security compliance standards (e.g., FedRAMP, FISMA, NIST) and the ability to implement strategies that ensure compliance in cloud environments.

· Knowledge of enterprise architecture frameworks and design patterns, as well as experience with microservices architecture and serverless computing.

· Proficiency in scripting and programming languages for automation and infrastructure management.

· Experience in risk assessment and management, as well as cloud security principles and best practices.

· Exceptional leadership and communication skills, capable of engaging with technical and non-technical stakeholders and guiding teams through cloud transformation initiatives.

Senior Database Administrator (Senior DBA)

BTI is currently searching for a Senior Database Administrator to fulfill the roles and responsibilities below:

Roles and Responsibilities

The DBA will design & develop robust and scalable data architecture that supports data transfers, storage, transformation, and reporting requirements.

Work with Business Analysts, Subject Matter Experts (SMEs), system owners, customers, and end-users to understand their mission, current architecture, security requirements and deliverables.

Create and maintain data models that facilitate efficient data transfer and storage, ensuring data quality and integrity.

Manage and optimize database systems, including monitoring, tuning, and troubleshooting to ensure high availability and performance.

Collaborate with external agencies to establish data transfer processes, APIs, and integration points, ensuring secure and efficient data flow.

Implement data security measures, access controls, and encryption to protect sensitive information during data transfers and storage.

Continuously monitor and optimize data pipelines and databases for improved efficiency and reduced latency.

Maintain comprehensive documentation of data architecture, integration processes, and database configurations.

Ensure data compliance with relevant industry standards and regulations, such as NIST, FIPS, HIPAA, or others as applicable.

Experience/Qualifications

· Undergraduate college degree from an accredited college or university in computer science, information systems management, information technology, or other discipline related to the requirements of this project, or equivalent experience

· At least 8 years of progressively responsible IT experience, which includes at least five years of experience performing data modeling, data architect, and database administration duties.

· Experience with data masking and data encryption of personal and financial information in such a manner that it would comply with Internal Revenue Service (IRS) Publication 1075 and its encryption requirements

· Experience designing and implementing data architecture solutions

· Experience with database management and administration systems such as MySQL, SQL Server, or Oracle

· Experience with and in-depth knowledge of data modeling and data warehousing concepts

· Experience developing and implementing Extract, Transform, and Load (ETL) processes to gather and load data obtained from external sources

· Experience with data integration tools and technologies

· Hands-on experience with data manipulation and query optimization

· Experience creating system design documents and other documentation related to data architecture, data modeling, and data warehousing

UI/UX Specialist

BTI is currently searching for a UI/UX Specialist to fulfill the roles and responsibilities below:

Roles and Responsibilities

The UX Web Developer will design, develop, and maintain both the public-facing and administrative portals taking into account user experience (UX) design best practices that follow industry standards.

The UX Web Developer will develop storyboards for each page of the portal and gain the approval of the product owner prior to developing any web pages. The design look and feel must conform with the Department of Labor’s web standards and styles and will utilize DOL’s Drupal theming.

The UX Web Developer is responsible for ensuring that the portals are in conformance with Section 508 requirements and any identified security vulnerabilities under their control are promptly mitigated.

Experience/Qualifications

· At least 6 years of progressively responsible web development experience, which includes at least three years of experience performing web design duties.

· Experience developing secured access web pages.

· Experience developing search and results pages.

· Experience in designing and developing administrative portals that can access and edit large amounts of data.

· Experience in configuring web pages to support web analytics.

· Experience planning, conducting, assigning, and monitoring visualization development efforts in an iterative manner, particularly the ability to work with business partners to review prototypes and develop iterative revisions.

· Experience in translating business requirements into UX design artifacts

· Experience with agile development methodology utilizing tools such as

· Possesses excellent analytical, verbal, and written communication skills.

Test Engineer

BTI is currently searching for a Test Engineer to fulfill the roles and responsibilities below:

Roles and Responsibilities

The Test Engineer performs testing and verification of code, reporting and recording defects, coordination with the developers on testing and testing results, documenting test scripts, participating in design reviews, user acceptance testing, and pre-deployment performance testing activities.

The individual will play a key role in ensuring compliance of supported applications with Section 508 standards to ensure applications are accessible to people with disabilities.

This individual will also perform performance testing of the application for stability, speed, scalability, and responsiveness.

They will work in an Agile environment and participate in product planning, development, and deployment activities.

Experience/Qualifications

· DHS Trusted Tester certification or the ability to gain certification within 90-days.

· At least 3+ years of experience with Section 508.

· At least three (3) to seven (7) years of work experience in Software Development Lifecycle process focusing on test engineering, or equivalent work experience in an agile environment.

· 3-5 years of experience with load testing, stress testing, and other performance testing of web applications.

· 1-3 years of experience in developing written test scripts and test cases.

· Experience in developing, executing automated test plans.

· Experience in using GitLab CI/CD pipelines for automated testing and integration is preferred.

· Has knowledge of WCAG 2.1 A and AA / Section 508 accessibility standards and best practices, and experience with remediation.

· Experience using JIRA or other project management software.

Contract Center Lead

BTI is currently searching for a Contact Center Lead to fulfill the roles and responsibilities below:

Roles and Responsibilities

The Contact Center Lead is responsible for the overall management of user exchange operations within the Contact Center.

This individual serves as the subject matter expert and primary authority for contact center performance, staffing, and service delivery.

The Contact Center Lead performs capacity planning, staff scheduling, and workload projections in accordance with performance standards, and keeps Federal Program/Project Managers informed of all operational problems, risks, and accomplishments.

This role anticipates operational challenges and proactively mitigates them using current contact center technologies, including AI-based automation and virtual agent solutions.

The Contact Center Lead serves as the single point of contact for all aspects of contact center operations, coordinates activities with the third-party developer community, and resolves questions and disputes with service providers.

In addition to operational leadership, the Contact Center Lead applies knowledge of human abilities, limitations, and characteristics to ensure that user-facing tools and interfaces — including AI chatbots and automated resolution channels — support comfortable, effective, and accessible use. This includes overseeing the development of UX artifacts such as personas to organize, structure, and label content effectively, and guiding the look, feel, and interaction design of websites and web-enabled applications used by the contact center.

The Contact Center Lead identifies UX problems surfaced through testing or customer feedback — across both human-agent and AI-assisted channels — and validates, prioritizes, documents, and tracks those issues to resolution.

This role also leads or oversees qualitative and quantitative research, including surveys, to deliver UX-related recommendations to stakeholders.

The Contact Center Lead oversees the deployment, training, and continuous improvement of AI-based tools supporting the contact center, including chatbots and automated issue resolution systems, ensuring these tools are accurate, effective, and appropriately integrated with human-agent workflows.

Experience/Qualifications

· Undergraduate degree from an accredited college or university in a course of study directly related to the requirements of this contract.

· Project Management Institute Project Management Professional (PMP) Certification, or equivalent.

· At least eight (8) years of contact center experience, including:

o At least 3 years successfully managing a contact center of similar size and complexity

o At least 2 years serving as a contact center supervisor

o At least 3 years serving as a customer service agent

· Demonstrated success organizing, planning, directing, and coordinating contact center teams of 6 or more agents, including accommodating fluctuations in call volume and coordinating issues with IT staff.

· Demonstrated success preparing effective oral and written communications and delivering presentations to management.

· Experience with state-of-the-art contact center technologies and UX practices.

· Demonstrated success leading the implementation, operation, and maintenance of contact center infrastructure of similar size and complexity to that required by this contract, including advanced/cloud-based contact center software and tools.

· Experience with AWS Connect, Salesforce, Adobe Captivate, KnowledgeOwl Knowledge Base, and XML testing tools (e.g., Altova XMLSpy).

· Experience using AI-based contact center tools such as chatbots, virtual assistants, or automated issue-resolution systems in a live production environment.

· Demonstrated experience training and tuning AI/conversational models — including intent design, conversation flow development, and knowledge base curation to improve accuracy and user outcomes.

· Demonstrated experience monitoring and improving AI tool performance over time, using metrics such as containment rate, escalation rate, resolution accuracy, and user satisfaction to guide iterative improvements.

· Experience in integrating AI-based tools with human-agent workflows, including designing effective handoff points between automated and live support.

· Familiarity with responsible AI practices relevant to customer-facing deployments, such as bias monitoring, data privacy, and human oversight of automated decisions.

Contact Center Specialist

BTI is currently searching for a Contact Center Specialist to fulfill the roles and responsibilities below:

Roles and Responsibilities

The Contact Center Specialist reports to the Contact Center Lead and serves as a frontline point of contact for users and callers, providing timely, accurate, and courteous support in response to inquiries, issues, and service requests.

The Specialist handles inbound and outbound contacts across supported channels (phone, email, chat, and AI-assisted channels as applicable), following established procedures and performance standards.

The Specialist works within the contact center's AI-assisted service model, using chatbot and automated-resolution outputs as a starting point where applicable, escalating or correcting automated responses when they are inaccurate or insufficient, and flagging recurring gaps in AI performance to the Contact Center Lead to support continuous improvement of those tools.

The Specialist documents interactions accurately in the contact center's case management or CRM system, escalates complex or unresolved issues according to established escalation paths, and contributes to a positive user experience consistent with the program's UX standards and accessibility requirements.

Experience/Qualifications

· High school diploma or equivalent required; undergraduate coursework or degree preferred.

· At least 3 years of experience as a customer service agent or contact center representative.

· Strong verbal and written communication skills, including the ability to explain technical or procedural information clearly to non-technical users.

· Experience using contact center or CRM platforms (e.g., AWS Connect, Salesforce, or similar) to log, track, and resolve user interactions.

· Ability to follow documented procedures and escalation protocols consistently and accurately.

· Basic familiarity with AI-assisted service tools such as chatbots or automated resolution systems, including the ability to recognize when an automated response is inadequate and escalate appropriately.

· Ability to work effectively both independently and as part of a team, accommodating fluctuations in call/contact volume.

· Basic computer proficiency, including navigating knowledge base systems (e.g., KnowledgeOwl) and multiple concurrent software applications.

· Demonstrated reliability, professionalism, and attention to detail in a customer-facing role.

Security Specialist

BTI is currently searching for a Security Specialist to fulfill the roles and responsibilities below:

Roles and Responsibilities

The Security Specialist supports the establishment, operation, and continuous monitoring of the system's security posture in accordance with NIST SP 800-53 (Moderate baseline), FISMA, and FedRAMP requirements.

This role contributes to the development and maintenance of the System Security Plan (SSP), Security Assessment Report (SAR), Plan of Action and Milestones (POA&M) tracking, and contingency and incident response planning.

The Security Specialist integrates security scanning (SAST, DAST, IAST) into the CI/CD pipeline, reviews scan results, and coordinates remediation of vulnerabilities in accordance with CISA and DOL remediation timelines.

This role supports penetration testing activities, documents findings and mitigations, and verifies that critical and high vulnerabilities are resolved prior to production deployment.

The Security Specialist supports protection of Federal Tax Information (FTI) and other sensitive data in accordance with IRS Publication 1075, including FIPS-validated encryption at rest and in transit, access control enforcement, and audit logging.

This role also supports breach notification procedures, continuous monitoring tooling, and logging practices consistent with OMB M-21-31 and participates in annual contingency and incident response testing.

The Security Specialist coordinates with development, infrastructure, and AI enablement teams to ensure that new features, environments, and AI-based tools (including chatbots and automated resolution systems) are assessed for security risk, comply with applicable controls, and do not expose non-public Government data without proper authorization.

Experience/Qualifications

· Undergraduate degree from an accredited college or university in Cybersecurity, Computer Science, Information Systems, or a related field.

· Relevant security certifications such as CISSP, CISM, Certified Cloud Security Professional or equivalent.

· At least 8 years of experience in information security, including experience supporting FISMA/FedRAMP authorization activities for Federal information systems.

· Demonstrated experience developing or maintaining System Security Plans (SSPs), Security Assessment Reports (SARs), and POA&M tracking in accordance with NIST SP 800-53.

· Experience integrating security scanning tools (SAST, DAST, IAST) into DevSecOps CI/CD pipelines and triaging scan results and technologies such as Tenable, Trend Micro, AWS Security Tools, Security Hub / Guard Duty & Snyk.io.

· Experience supporting or coordinating penetration testing engagements, including documentation of findings, risk ratings, and remediation verification.

· Experience protecting Federal Tax Information (FTI) or comparably sensitive data in accordance with IRS Publication 1075 or similar regulatory frameworks, including encryption, access control, and audit logging requirements.

· Experience with continuous monitoring tooling, security logging standards (e.g., OMB M-21-31), and incident response/contingency planning and testing.

· Familiarity with cloud security in AWS environments, including security group configuration, IAM policies, and hardened multi-environment architectures (e.g., PROD, DEV, TEST, CAT, DR).

· Experience assessing security and data-handling risk for AI-based tools and automation, including reviewing AI Enablement Plans and ensuring AI tools do not expose non-public Government data without written authorization.

· Strong written communication skills, with demonstrated ability to produce clear security documentation and present findings to technical and non-technical stakeholders.

Business Analyst

BTI is currently searching for a Business Analyst to fulfill the roles and responsibilities below:

Roles and Responsibilities

The Business Analyst is responsible for eliciting, analyzing, documenting, and validating functional and non-functional requirements for the EFAST2 system across the full lifecycle of the modernization effort from initial Transition-In discovery through Core Development, Integration, Go-Live, Hypercare, and into steady-state Operations & Maintenance.

This role leads discovery activities during Transition-In, including structured knowledge-transfer sessions with the incumbent O&M vendor, to capture existing system functionality, clarify ambiguous or undocumented requirements, and identify gaps between current capabilities and Government objectives, and works closely with the Project Manager, Technical Lead, UI/UX Specialist, and Product Owner to build and continuously refine the product backlog so that user stories are prioritized by business value and technical dependency and contain complete, testable acceptance criteria.

The Business Analyst reviews wireframes and UX mockups developed by the UI/UX Specialist against documented requirements to confirm alignment prior to Product Owner approval, and remains actively engaged throughout each sprint to validate that delivered functionality satisfies the documented business requirements and acceptance criteria prior to story completion, reviewing developed features against the original requirement intent, participating in sprint reviews and UAT sessions to confirm correct implementation of business rules and DER/edit-test logic, and identifying and reporting discrepancies between delivered functionality and specified requirements.

The Business Analyst maintains end-to-end requirements traceability (Roadmap → User Stories → Tasks → Test Results) across all annual rollover cycles, ensuring that as the system evolves — through new epics, annual forms changes, and post-go-live enhancements — validated requirements remain accurate and any implementation drift is caught and corrected, and serves as the ongoing liaison between EBSA/OCIO business stakeholders and the technical development team for the life of the contract.

Experience/Qualifications

· Undergraduate college degree from an accredited college or university in business administration, information systems, computer science, or related discipline, or equivalent experience

· At least 6 years of experience performing business analysis, requirements gathering, and documentation for IT application development projects

· At least 3 years of experience working within an Agile/Scrum environment, writing and refining user stories, epics, and acceptance criteria

· Experience validating delivered functionality against documented business requirements and acceptance criteria, including UAT support and sprint review participation, prior to Government sign-off

· Experience conducting stakeholder meetings, facilitating requirements workshops, and leading knowledge-transfer or discovery sessions with incumbent contractors or legacy system owners

· Experience translating business and regulatory requirements (e.g., ERISA, Form 5500 series filing requirements) into functional specifications and system design inputs

· Experience with Jira for requirements traceability and backlog management, and with Confluence and Microsoft SharePoint for organizing project documentation and requirements artifacts

· Experience reviewing wireframes and UX mockups against documented requirements to confirm alignment prior to Product Owner approval

· Working knowledge of federal IT development processes, including Section 508 accessibility requirements and information security considerations.

· Experience supporting annual system change cycles, including analyzing legislative or regulatory changes for system impact and validating that rollover implementations match specified requirements

Program Manager

Position Overview

The Program Manager (PM) provides overall leadership, management, and oversight for personnel supporting the U.S. Citizenship and Immigration Services (USCIS), Office of Security and Integrity (OSI), Personnel Security Division (PSD). The Program Manager serves as the primary liaison between the Contractor and the Government, ensuring all contract requirements are performed in accordance with the Performance Work Statement (PWS), while maintaining the highest standards of quality, compliance, and customer service.

The Program Manager is directly responsible for the successful execution of the contract and provides leadership to all contractor personnel supporting multiple CONUS locations. This individual ensures contractual obligations, performance metrics, staffing requirements, and quality standards are consistently achieved while serving as the primary point of contact with the Contracting Officer's Representative (COR).

Key Responsibilities

Serve as the primary point of contact between the Contractor and the Government (COR) regarding contract performance, staffing, and operational matters.
Provide overall program leadership, management, and supervisory oversight of all contractor personnel supporting the Personnel Security Division.
Plan, organize, direct, coordinate, and control all program activities to ensure successful contract execution.
Ensure all work is performed in accordance with the Performance Work Statement (PWS), contract requirements, and Government policies and procedures.
Manage day-to-day contract operations while ensuring quality standards, performance metrics, and service level expectations are consistently met.
Supervise contractor staff supporting multiple CONUS locations and ensure effective communication across geographically dispersed teams.
Monitor staffing levels, employee performance, and contract deliverables to ensure mission success.
Coordinate with Government stakeholders to resolve operational issues and implement corrective actions when necessary.
Prepare and deliver program status reports, staffing reports, performance metrics, and other contract deliverables as required.
Ensure compliance with all federal security, personnel, and contract requirements.
Identify program risks and implement mitigation strategies to maintain uninterrupted contract performance.
Foster a collaborative working relationship between contractor personnel and Government leadership.
Ensure supervisory responsibilities do not interfere with the successful performance of contractual requirements.

Required Qualifications

Bachelor's Degree in Program or Project Management, Business Administration, Public Administration, Information Systems, Engineering, Finance/Accounting, or a related discipline.
OR Project Management Professional (PMP) certification issued by the Project Management Institute (PMI) may substitute for the educational requirement.
Minimum of three (3) years of management experience within the last ten (10) years.
Experience supervising 25 or more employees supporting a federal project or contract.
Experience managing operations across multiple CONUS locations.
Demonstrated experience planning, organizing, directing, supervising, and controlling program functions.
Proven ability to manage contract performance, staffing, quality assurance, and customer satisfaction.
Excellent written and verbal communication skills.
Strong organizational, leadership, and problem-solving abilities.
Experience serving as the primary liaison between contractor personnel and Government customers.

Preferred Qualifications

Experience supporting USCIS, DHS, or other Federal civilian agencies.
Experience managing personnel security, background investigations, adjudication, or security operations contracts.
Knowledge of federal contract management principles, performance metrics, and quality assurance processes.
Experience developing program reports, performance dashboards, staffing plans, and risk mitigation strategies.
Familiarity with federal acquisition regulations (FAR) and Government contract administration.

Chief Enterprise Architect (Business Intelligence)

Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of experience delivering innovative IT solutions to the Federal Government. We are committed to excellence, innovation, and supporting mission-critical programs that serve our nation.

We are currently seeking an experienced Chief Enterprise Architect (Business Intelligence) to lead the strategic design, implementation, and governance of enterprise business intelligence (BI), data architecture, and analytics solutions supporting critical federal missions.

The Chief Enterprise Architect will provide enterprise-level leadership for designing and maintaining modern data warehouse, data lake, and business intelligence architectures that transform complex enterprise data into actionable intelligence. This individual will drive enterprise data modernization initiatives, oversee BI platform architecture, establish enterprise data governance strategies, and support advanced analytics, machine learning (ML), and artificial intelligence (AI) capabilities across the contracting federal agency.

The ideal candidate possesses extensive experience designing enterprise BI ecosystems, leading enterprise data architecture initiatives, implementing ETL solutions, developing executive dashboards, and integrating secure enterprise data platforms while ensuring compliance with federal cybersecurity and accessibility requirements.

Requirements:

Education: Bachelor's degree from an accredited university or college in Information Technology or a related technical discipline such as Computer Science, Computer Engineering, Software Engineering, Mathematics, Information Systems, Data Science, or a related field.

Security Clearance: Active Top Secret (TS) Clearance Required

Must have at least ten (10) years of experience as a Data Architect, Business Intelligence (BI) Developer, BI Manager, Enterprise Data Architect, or Enterprise BI Architect with extensive experience designing, developing, and managing enterprise data architecture, business intelligence platforms, and information management systems utilizing transactional data to determine enterprise platforms, processes, and procedures supporting centralized data warehouse solutions based on business requirements and technical specifications.

Experience integrating enterprise capabilities and information to address data security, authentication, authorization, and web accessibility requirements while ensuring compliance with federal standards and enterprise architecture best practices.

Experience designing, implementing, and supporting enterprise data warehouse and data lake environments by centralizing data from multiple enterprise data sources into a centralized warehouse and integrating enterprise Business Intelligence tools to provide comprehensive reporting, analytics, and executive decision support.

Experience applying Business Intelligence technologies to transform complex enterprise data into meaningful business intelligence through the use of BI software to collect, store, analyze, visualize, and present enterprise information clearly and accurately.

Experience designing and developing enterprise reporting solutions, executive dashboards, automated dashboards, predictive analytics, real-time reporting capabilities, multiple dashboard views, and integrated business intelligence solutions that provide actionable, data-driven insights supporting executive leadership and program decision making.

Experience supporting and maintaining enterprise Business Intelligence backend environments, including enterprise data warehouses and data lakes, that support Machine Learning (ML) and Artificial Intelligence (AI) initiatives to produce advanced analytics, predictive intelligence, reporting, and analytical outcomes.

Experience leading the design, development, and implementation of Extract, Transform, and Load (ETL) processes across multiple enterprise data sources. Experience designing enterprise data integration solutions utilizing metadata-driven architecture, managing high-volume enterprise data processing, optimizing enterprise data models and database solutions, and implementing enterprise data governance and data democratization strategies.

Experience developing and maintaining enterprise data models, metadata repositories, enterprise reporting environments, database optimization strategies, and scalable business intelligence solutions supporting large, complex federal organizations.

Experience diagnosing, troubleshooting, and resolving operational issues involving enterprise data warehouses, enterprise BI platforms, ETL processes, reporting environments, and other Business Intelligence support components to ensure system performance, reliability, and availability.

Team-based experience supporting the full Software Development Lifecycle (SDLC), including automated testing, technical documentation, code versioning, source control, change management, configuration management, and continuous improvement of enterprise Business Intelligence solutions.

Project Manager

We are seeking a Project Manager (PM) to lead the planning, execution, installation, integration, testing, and closeout of a turnkey Audiovisual (AV) and Video Conferencing System modernization project at the Austin Information Center (AITC).

The project includes the design and deployment of state-of-the-art AV and collaboration solutions across seven conference and training rooms, including room-combine functionality, Microsoft Teams Rooms integration, WebEx interoperability, and long-term maintenance support.

The PM will serve as the primary point of contact between the customer, stakeholders, subcontractors, manufacturers, and installation teams. The successful candidate will ensure project delivery within schedule, budget, quality, security, and performance requirements while managing a four-year warranty and maintenance program.

Key Responsibilities

Project Leadership and Management

Serve as the single point of accountability for all project activities.
Lead project planning, scheduling, resource allocation, risk management, and execution.
Develop and maintain detailed project schedules, milestones, and deliverables.
Coordinate design, procurement, installation, testing, training, and warranty support activities.
Ensure compliance with contract requirements, technical specifications, and customer expectations.
Conduct regular project status meetings and provide progress reports to stakeholders.
Manage change requests, issue resolution, and escalation processes.

Technical Project Oversight

Oversee the design and deployment of turnkey AV and video conferencing solutions for seven conference/training rooms.
Ensure installation of:
- 86-inch commercial-grade LED displays
- Microsoft Teams Room integrations
- WebEx-compatible conferencing systems
- PTZ cameras and smart camera technologies
- Ceiling microphones and speakers
- Touch panel controls
- AV racks and credenzas
- Network switches and PoE infrastructure
- Physical HDMI matrix switching solutions
Coordinate room-combine functionality for Rooms 112A, 112B, and 112C, including automated and manual partition control logic.
Verify integration of Government Furnished Equipment (GFE), including HP G9 PlusPCs, Poly Trio C60 conference phones, and podium equipment.

Schedule and Deliverables Management

Ensure successful completion of:
- Rooms 103C, 112A, 112B, and 112C within 60 business days.
- Rooms 316, 326, and 360 within 240 business days.
Monitor project milestones and ensure timely delivery of equipment and services.
Coordinate all deliveries, installations, and site activities with Government Points of Contact (POCs).

Stakeholder and Customer Management

Serve as the principal liaison between the contractor and Government representatives.
Coordinate subcontractors, vendors, manufacturers, engineers, and installation teams.
Maintain effective communication with project stakeholders throughout the project lifecycle.
Facilitate customer acceptance testing and final project approvals.

Quality Assurance and Compliance

Ensure all equipment is new, commercial off-the-shelf (COTS), TAA-compliant, and meets specified performance requirements.
Verify compliance with applicable building codes, safety standards, and VA requirements.
Ensure proper cable management, equipment labeling, and documentation standards.
Oversee system testing, commissioning, and user acceptance activities.
Ensure AV control systems remain isolated from the customer network as required.

Security and Risk Management

Manage personnel security requirements, including Tier 1 fitness determinations and access requirements.
Identify and mitigate project risks affecting schedule, budget, or system performance.
Ensure compliance with federal, VA, and facility security requirements.

Documentation and Training

Oversee preparation and delivery of:
- Design documentation
- System configuration documentation
- As-built drawings
- Warranty documentation
- Operations and maintenance manuals
- End-user training materials
Coordinate and manage user training sessions upon project completion.

Warranty and Maintenance Oversight

Manage the four-year warranty and maintenance period following Government acceptance.
Coordinate warranty claims, repairs, replacements, updates, and corrective actions.
Ensure all warranty services are provided at no additional cost to the Government.
Track service levels and maintain records of support activities.

Required Qualifications

Education

Bachelor's degree in Project Management, Engineering, Information Technology, Audio Visual Technology, Construction Management, or related field.
Equivalent professional experience may be substituted for formal education.

Experience

Minimum 7 years of project management experience managing technology, AV, telecommunications, IT infrastructure, or systems integration projects.
Minimum 3 years managing enterprise audiovisual or video conferencing deployments.
Experience managing federal government, healthcare, or public-sector technology projects preferred.
Demonstrated xperience coordinating multidisciplinary teams, subcontractors, and vendors.

Technical Knowledge

Knowledge of:

Audiovisual system design and integration
Microsoft Teams Rooms (MTR)
WebEx Conferencing platforms
Digital signal processing (DSP)
PTZ camera systems
Network infrastructure and PoE technologies
AV control systems
Commercial construction and low-voltage installations
Structured cabling standards
Physical HDMI matrix switching
Testing, commissioning, and quality assurance processes

Certifications (Preferred)

One or more of the following:

Project Management Professional (PMP)
Certified Associate in Project Management (CAPM)
CTS, CTS-D, or CTS-I (AVIXA)
Agile or Scrum Certification
ITIL Foundation
Microsoft Teams Rooms Technical Certification

Federal Sales Representative

Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of experience delivering innovative and reliable IT and engineering solutions to the Federal Government. We support mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services.

Headquartered in Upper Marlboro, MD, BTI is seeking an experienced Federal Sales Representative with a minimum of five years of successful sales experience within the federal contracting space. The ideal candidate brings a proven track record of exceeding revenue targets, winning competitive bids, and building long‑term relationships across federal agencies. This role requires deep knowledge of the federal procurement lifecycle, strong capture skills, and the ability to navigate complex acquisition environments.

Key Responsibilities

Drive revenue growth by identifying, qualifying, and closing opportunities with federal agencies and prime contractors.
Leverage 5+ years of federal sales experience to develop strategic account plans and expand agency penetration.
Maintain a demonstrated history of meeting or exceeding annual sales quotas.
Lead capture efforts, including opportunity shaping, teaming strategies, and competitive positioning.
Collaborate with proposal, technical, and pricing teams to deliver compliant, compelling bids.
Build trusted relationships with contracting officers, program managers, and acquisition stakeholders.
Track opportunities through SAM.gov, agency forecasts, GWACs, IDIQs, and other procurement vehicles.
Provide accurate pipeline forecasts and maintain CRM documentation.
Represent the company at federal industry days, conferences, and agency briefings.

Required Qualifications

5+ years of federal sales, business development, or capture management experience.
Documented history of achieving or surpassing sales targets in the federal market.
Strong understanding of FAR/DFARS and federal procurement processes.
Experience selling to civilian, DoD, or intelligence agencies.
Excellent communication, negotiation, and relationship‑building skills.
Ability to manage long sales cycles and complex acquisition pathways.
Proficiency with CRM systems and pipeline management.

Annual Salary up to $125,000, plus bonus and incentives.

Proposal Manager/Technical Writer

Headquartered in Upper Marlboro, MD, BTI is looking for an experienced Sr. Proposal Manager/Technical Writer to join our corporate team. This person will lead the successful execution of a variety of proposal efforts from start to finish.

The ideal candidate is a self-starter with excellent time management and problem-solving abilities who thrives in fast-paced environments whose duties will include:

Organizing a complete proposal schedule for the initial submission, oral presentations, questions and answers discussions, amendments or changes, modifications
Developing compliance matrices to ensure both compliance and responsiveness to the customer's issues/needs
Developing schedules, and outlines for proposals; identifying specific tasks to be performed and areas of responsibility.
Collaborating with Senior Team Members to develop proposal strategy
Participating in solution and strategy sessions with subject matter experts, solution architects, writers, and graphic artists.
Providing input in the design of graphics.
Coordinating Corporate staff assistance needed to complete the bid with inputs, data, text, or writing support
Ensuring accuracy and adequacy of final work product, including in-process and final reviews, checking for compliance with applicable standards, validation, and change verification, and ensures acceptable style layout.
Ensuring that there are no inconsistencies between cost and technical volumes.
Developing/Coordinating Color Team reviews (as necessary) and prepares proposal team for the review and internal evaluation of the proposal.
Ensuring appropriate Color Team comments are incorporated in the final proposal.
Coordinating with Proposal Production to complete final production, packaging, and delivery of proposal documentation.
Managing RFIs, as needed.

Position Requirements:

5-7 years in developing and writing Shipley Framework Proposals
5-7 years of combined experience in Capture and Proposal Management
Ability to manage a proposal team.
Demonstrated experience as a Technical Writer or 5 years' experience as an IT Project Manager

Annual Salary up to $125,000.

Cable Installer

Job Description Summary

We are seeking a skilled Cable Installer to support the Department of Energy’s Network Operations Division. This role is mission‑critical and involves installing, maintaining, and troubleshooting a wide range of cabling infrastructure in accordance with DOE/NR policies, directives, and operational standards.

Key Responsibilities

Cable Installation & Maintenance

Install, maintain, and repair CAT6, telephone, coaxial, and fiber‑optic cabling.
Support both vertical and horizontal cable runs to the desktop.
Replace or repair defective components including fiber cables, connectors, and related hardware.
Manage, troubleshoot, and maintain all equipment associated with cabling infrastructure.

Technical Diagnostics

Diagnose and resolve signal transmission issues across multiple cable types.
Utilize specialized tools, test equipment, ground power, and pressure equipment to ensure system integrity.
Document findings, prepare technical reports, and communicate results to technical staff and management.

Compliance & Operational Support

Provide mission‑critical support to ensure effective execution of Network Operations Division programs.
Follow all applicable DOE laws, regulations, orders, guidelines, and directives.
Adapt to evolving deliverables, performance standards, and timelines as directed by DOE.

Training & Qualification

Maintain all required certifications and qualifications relevant to assigned tasks.
Complete periodic refresher and annual training as required by the Contracting Officer and Network Operations Manager.
Maintain accurate logs of training completion and compliance.

Required Qualifications

Experience installing and maintaining CAT6, coaxial, and fiber‑optic cabling.
Strong troubleshooting skills related to signal transmission and network infrastructure.
Ability to read and interpret technical diagrams, schematics, and documentation.
Proficiency with cable testing tools and diagnostic equipment.
Ability to obtain and maintain a DOE L‑Level security clearance (Q‑Level may be required depending on assignment).
Strong communication and reporting skills.

Preferred Qualifications

Prior experience supporting federal agencies or secure facilities.
Industry certifications

Senior Network Technician - Clearance Required

Business Technology Integrators (BTI) is searching for a Senior Network Technician in support of our recently awarded contract in support of the Department of State.

Our position requires extensive international travel to various US embassies and consulates around the world providing Wi-Fi Survey and Wi-Fi Installation services, including:

Overseeing, monitoring, and responding to complex hardware, software, and network problems using a variety of hardware and software testing tools and techniques.
Providing a primary interface with contractor’s technical support groups or provides internal analysis and support to ensure appropriate notification during outages or periods of degraded system performance.
Providing LAN server support. Requires extensive knowledge of PC/LAN communications hardware and software in multi-protocol environment and network management software.
May function as task lead providing guidance and training for less experienced technicians.
Active Security Clearance is required.
RCCD and/or BICSI Certifications preferred, but not required.

Min Education: Trade school

Min Experience: 7

Cable Installer/Technician - Clearance Required

Business Technology Integrators (BTI) is searching for multiple Cable Installers/Technicians in support of our recently awarded contract in support of the Department of State.

Our position requires extensive international travel to various US embassies and consulates around the world providing Wi-Fi Survey and Wi-Fi Installation services, including:

Overseeing and installing telephone, coaxial, and fiber optic cables, including vertical and horizontal cable pairs to the desktop.
Locating and diagnosing signal transmission defects using various test equipment and visual inspection.
Using tools and related test equipment, ground power equipment, and pressure equipment.
Prepares necessary reports. Communicates directly with technical and management personnel.

Min Education: High school

Min Experience: 6

RCCD and/or BICSI Certifications preferred, but not required.

Active Security Clearance required.

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